At LYA, we care deeply about hygiene, product safety, and customer satisfaction.

Due to the personal and hygienic nature of body care products, we are unable to accept returns or exchanges for any items that have been opened or used.

However, your experience matters to us. If you receive:

• A damaged item
• A defective product
• An incorrect order

Please contact us within 48 hours of receiving your order, and our team will review the case and provide the appropriate solution, which may include replacement or refund if the issue is confirmed.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the product and packaging

Requests submitted after the 48-hour window may not be eligible for review.

We are committed to ensuring every order meets the quality and care LYA stands for.